Shipping Policy

This Shipping Policy applies to all orders placed through the website operated by BIVANDO AB (hereinafter referred to as BIVANDO or we/us).

Order processing

All orders are processed online through our website. Orders are normally processed within a reasonable timeframe after the order has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times

For deliveries within Sweden, the estimated delivery time is 1–3 business days, unless otherwise stated at checkout. For international deliveries, delivery times may vary depending on destination country, shipping carrier, customs clearance, and other factors outside of BIVANDO’s control.

Delivery times are estimates only and not guaranteed.

Shipping destinations

BIVANDO ships orders both within Sweden and internationally. Availability of shipping services may vary depending on destination.

Shipping costs

Shipping costs are calculated and displayed at checkout before the purchase is completed. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer, unless otherwise stated.

Shipping carriers

Orders are shipped using selected shipping carriers. BIVANDO reserves the right to choose or change shipping carriers without prior notice.

Delayed or lost shipments

BIVANDO is not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information provided by the customer, or circumstances beyond our reasonable control.

If a shipment is confirmed as lost in transit, BIVANDO will assist the customer in accordance with applicable consumer protection laws.

Failed delivery and unclaimed packages

If a delivery fails due to incorrect address information or if a package is not collected by the customer, additional shipping costs may apply. Such costs may be deducted from any refund issued.

International shipping

For international shipments, delivery times may be longer due to customs handling. BIVANDO is not responsible for delays caused by customs processing.

Changes to this policy

BIVANDO reserves the right to update or modify this Shipping Policy at any time. The version published on the website at the time of purchase shall apply.

Contact

If you have any questions regarding shipping or delivery, please contact us at info@bivando.com